Kontaktinformationen

Contact Us

Thank you for visiting ommof.shop.

If you have questions about products, orders, payments, shipping, returns, refunds, product issues, or after-sales support, please contact us using the information below.

We take customer inquiries seriously and will make reasonable efforts to respond within an appropriate timeframe.

1. Customer Support Contact

Customer Support Email:
oman99533579@gmail.com

This is our primary customer service contact method.

To help us identify your order and assist you efficiently, we recommend contacting us from the same email address used when placing your order whenever possible.

2. Business Information

Legal Business Name:
O. RYTTERGAARD VÆRKTØJ A/S

Website:
ommof.shop

CVR Number:
73615615

Registered Address:
Bregnerødvej 133, st.
3460 Birkerød
Denmark

Customer Support Email:
oman99533579@gmail.com

3. How We Can Help

You may contact our customer support team regarding:

  • product information;

  • product specifications or usage questions;

  • order status;

  • payment-related questions;

  • shipping and delivery;

  • tracking information;

  • order cancellation;

  • return requests;

  • refund requests;

  • exchanges;

  • damaged or defective products;

  • incorrect or missing items;

  • after-sales support;

  • website-related questions;

  • other matters relating to your order or our services.

4. Information to Include When Contacting Us

To help us review your request efficiently, please provide as much relevant information as possible.

Where applicable, this may include:

  • order number;

  • recipient name;

  • email address used for the order;

  • product name;

  • a clear description of the issue;

  • tracking number;

  • relevant photographs;

  • relevant screenshots.

Providing complete order information can help us identify the transaction and respond more efficiently.

Security Notice

For your security, please do not send unnecessary sensitive information by email.

In particular, please do not send:

  • complete credit or debit card numbers;

  • payment passwords;

  • account passwords;

  • authentication codes;

  • other sensitive credentials.

We will not normally ask you to provide such information by email.

5. Customer Support Response Time

We generally aim to respond to customer emails within:

1–2 business days

Business days are generally Monday through Friday, excluding public holidays.

Response times may occasionally be longer during:

  • weekends;

  • public holidays;

  • promotional periods;

  • unusually high order volumes;

  • other periods of increased customer service demand.

We will make reasonable efforts to respond as soon as possible.

6. Orders and Order Status

If you have a question about an existing order, please email:

oman99533579@gmail.com

Please include your order number whenever possible.

We can assist with matters such as:

  • confirming order information;

  • checking order status;

  • correcting certain order details before dispatch where possible;

  • answering questions about payment status;

  • assisting with cancellation requests where the order has not yet been dispatched.

Please note that some orders may be processed quickly, so changes or cancellations cannot always be guaranteed once processing has begun.

7. Returns, Refunds, and Exchanges

If you wish to request a return, refund, exchange, or exercise an applicable statutory withdrawal right, please contact:

oman99533579@gmail.com

Please provide your order number and a brief explanation of your request.

Where a return is required, we will provide the applicable return instructions and appropriate re