Widerrufsrecht
Return & Refund Policy
Thank you for shopping at ommof.shop.
We aim to explain order cancellations, returns, refunds, damaged products, quality issues, and other after-sales matters in a clear, transparent, and easy-to-understand manner.
This policy applies to products purchased through ommof.shop.
Nothing in this policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under applicable law. If any provision of this policy conflicts with mandatory consumer protection law, the applicable legal requirements will prevail.
1. Business and Contact Information
Website:
ommof.shop
Legal Business Name:
O. RYTTERGAARD VÆRKTØJ A/S
CVR Number:
73615615
Registered Address:
Bregnerødvej 133, st.
3460 Birkerød
Denmark
Customer Support Email:
oman99533579@gmail.com
If you need assistance with an order cancellation, return, refund, exchange, damaged product, defective item, missing item, incorrect item, or another after-sales matter, please contact us using the email address above.
To help us identify your order more efficiently, we recommend contacting us from the same email address used when placing the order and including your order number.
2. 14-Day Statutory Right of Withdrawal for EU Consumers
If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 calendar days after receiving the goods, without giving any reason, unless a statutory exception applies.
For orders containing a single item, the withdrawal period generally begins on the day when you, or a third party designated by you other than the carrier, physically receive the goods.
If several goods from the same order are delivered separately, the withdrawal period generally begins on the day when you or your designated third party receive the final item.
If goods are delivered in several lots or pieces, the period generally begins when the final lot or piece is received.
To exercise your right of withdrawal, please send us a clear statement of your decision to withdraw before the 14-day period expires.
Please contact:
We recommend including:
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your order number;
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the name used for the order;
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the product name;
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a clear statement that you wish to withdraw from the order or return the product;
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contact information that allows us to identify and respond to your request.
Your withdrawal request will be considered submitted within the required period if you send your notice before the applicable 14-day deadline expires.
3. Time Limit for Returning Goods After Withdrawal
If you validly exercise your statutory right of withdrawal, you should return the goods in accordance with the return instructions we provide.
Unless applicable law states otherwise, the goods should generally be sent back within 14 days from the date on which you informed us of your decision to withdraw.
Our return method is:
Return by Mail
Before returning any item, please contact:
We will provide the appropriate return instructions and the correct return address for your order.
Please do not send products to the registered business address or any other address unless we have specifically confirmed that address for your return.
Sending goods to an incorrect or unconfirmed address may result in delivery failure or processing delays.
4. Condition of Returned Products
Consumers may inspect and handle products to the extent reasonably necessary to determine their nature, characteristics, and functionality.
When returning a product, we recommend that you:
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package the product securely;
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use the original packaging where reasonably possible;
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return any accessories, components, manuals, or other included items;
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avoid using the product beyond what is reasonably necessary for inspection;
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keep your shipping receipt and tracking information until the return is completed.
Opening the packaging does not automatically remove your right to return a product.
However, if the product has been handled beyond what is necessary to establish its nature, characteristics, and functionality and this causes a reduction in value, you may be responsible for that reduction in value to the extent permitted by applicable law.
5. Standard Returns
For returns that do not involve defective goods, incorrect items, or shipping damage, consumers may return eligible products in accordance with their statutory withdrawal rights and this policy.
Examples may include:
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changing your mind;
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no longer needing the product;
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the product not meeting personal expectations even though it is not defective.
The applicable return deadline must still be observed.
Before returning the product, please contact:
to obtain the correct return instructions.
6. Return Shipping Costs
For standard returns made because the consumer has changed their mind and is validly exercising the statutory right of withdrawal, the consumer will generally be responsible for the direct cost of returning the goods, provided this information was properly disclosed before purchase as required by law.
We will bear reasonable return shipping costs where required by applicable law, including situations where the issue is our responsibility, such as:
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the wrong product was delivered;
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the product was damaged when delivered;
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the product has a defect for which we are legally responsible;
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the product is materially different from what was ordered;
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applicable law requires us to bear the return cost.
If you believe the product is defective, damaged, or incorrect, please contact us before paying for expensive return shipping.
Contact:
We will review the issue and provide appropriate instructions.
7. Damaged, Defective, Missing, or Incorrect Products
If your order arrives with any of the following issues:
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visible shipping damage;
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product defects;
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malfunction;
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incorrect item;
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missing item;
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material difference from the order description;
please contact us as soon as reasonably possible at:
To help us review the issue, please provide where applicable:
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order number;
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recipient name;
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product name;
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a description of the issue;
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clear photographs;
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video evidence where useful;
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photographs of packaging or shipping labels where relevant.
We will review the matter based on the nature of the issue and applicable law.
Depending on the circumstances, an appropriate remedy may include:
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replacement;
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repair;
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shipment of a missing item;
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price adjustment;
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partial refund;
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full refund;
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another remedy required under applicable law.
Nothing in this policy limits any statutory guarantee or mandatory consumer rights relating to defective or non-conforming goods.
8. Refund Amount
For orders that qualify for a refund following a valid exercise of the right of withdrawal, we will refund the applicable amounts in accordance with the law.
Where legally required, the refund will include:
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the amount paid for the eligible returned goods; and
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the applicable standard delivery cost originally paid by the consumer.
If the consumer selected a delivery option that was more expensive than the standard delivery method we offered, the additional cost above the standard delivery charge may not be refundable where permitted by law.
If the returned product has suffered a legally recognized reduction in value due to handling beyond what was necessary for inspection, the corresponding amount may be deducted to the extent permitted by law.
9. Refund Timing
For valid withdrawals, refunds will be processed within the period required by applicable law.
In general, we will initiate the applicable refund process within 14 days after receiving your withdrawal notice.
However, where permitted by law, we may withhold the refund until the earlier of:
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the date we receive the returned goods; or
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the date you provide valid evidence that the goods have been sent back.
For refunds related to defective goods, shipping damage, incorrect products, or other after-sales issues, the refund will be processed after the issue has been reviewed and the applicable remedy has been confirmed.
Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other payment processor.
10. Refund Method
Refunds will generally be made using the same payment method used for the original purchase.
An alternative refund method may be used where:
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both parties expressly agree;
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the original payment method cannot technically receive the refund; or
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applicable law requires another method.
We will not charge an additional fee solely because a refund is being processed.
11. Cash on Delivery (COD) Refunds
If Cash on Delivery (COD) is available for your location or order, its availability will be shown during the ordering or checkout process.
For COD orders, payment is generally made to the delivery provider when the goods are delivered.
If a COD order qualifies for a refund, there may be no original online payment method available for us to refund directly.
In such cases, we may contact you to confirm a suitable refund method.
Communication regarding COD refunds will be handled through:
Using COD does not reduce or change any statutory rights you may have regarding withdrawal, returns, refunds, or defective products.
12. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
Please include:
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your order number;
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the name used for the order;
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a clear request to cancel the order.
If the order has not yet entered a non-reversible packing or shipping stage, we will make reasonable efforts to assist with cancellation.
However, because some orders may be processed quickly, we cannot guarantee that every cancellation request can be completed before shipment.
If the order has already been shipped, it may no longer be possible to stop the delivery process.
If you are entitled to a statutory right of withdrawal, you may return the goods after receiving them in accordance with this policy and applicable law.
13. Return Procedure
Step 1: Contact Customer Support
Send an email to:
Please provide:
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order number;
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product name;
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type of request;
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short description of the reason for your request.
Step 2: Receive Return Instructions
Once we identify your order, we will provide the relevant return instructions if the product needs to be sent back.
These instructions may include:
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return method;
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correct return address;
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other necessary return information.
Please follow the instructions provided for your specific order.
Step 3: Send the Product Back
Please package the product securely to reduce the risk of damage during return transportation.
We recommend using a shipping service that provides tracking.
Please keep:
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tracking information;
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shipping receipt;
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relevant photographs of the parcel where appropriate.
These records may help if a shipping problem occurs.
Step 4: Inspection and Resolution
Once the returned goods or valid return evidence are received, we will review the matter in accordance with the reason for return and applicable law.
Where the return qualifies for a refund, the refund will be processed according to this policy.
For product quality issues, other appropriate remedies may include repair, replacement, reshipment, price reduction, or another solution required by applicable law.
14. Exceptions to the Statutory Right of Withdrawal
The 14-day statutory right of withdrawal does not apply to every type of product or transaction.
Depending on applicable law, exceptions may include:
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goods made to the consumer's specifications or clearly personalized;
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goods that are liable to deteriorate or expire rapidly;
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sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery;
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goods that, after delivery, are inseparably mixed with other items due to their nature;
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sealed audio, video recordings, or computer software that have been unsealed;
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certain newspapers, periodicals, or magazines;
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other goods or services excluded from the right of withdrawal under applicable law.
Whether an exception applies depends on the nature of the product and applicable legal requirements.
Where required by law, relevant information concerning an applicable withdrawal exception will be provided to the consumer.
15. Defective Goods and Statutory Guarantee Rights
The statutory right of withdrawal and legal rights relating to defective or non-conforming goods are separate rights.
Even after the 14-day withdrawal period has expired, consumers may still have statutory rights where the product:
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is defective;
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does not match its description;
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does not conform to the contract;
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does not provide functionality required under applicable law.
Nothing in this policy restricts those statutory rights.
16. Important Return Information
To help us process your request efficiently:
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contact customer support before sending goods back;
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do not send goods to an unconfirmed address;
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use a trackable shipping service where reasonably possible;
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retain proof of shipment;
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package products securely;
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do not intentionally damage or alter the product;
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provide clear photos or videos where the product is damaged or defective;
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provide an accurate order number when contacting us.
Consumers will not be unreasonably restricted from exercising statutory withdrawal rights, return rights, or legal remedies relating to defective goods.
17. Contact Us
If you have questions about:
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order cancellation;
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statutory withdrawal rights;
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standard returns;
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damaged products;
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defective products;
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incorrect deliveries;
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exchanges;
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refunds;
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COD refunds;
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other after-sales matters;
please contact us.
O. RYTTERGAARD VÆRKTØJ A/S
Website:
ommof.shop
Customer Support Email:
oman99533579@gmail.com
Registered Address:
Bregnerødvej 133, st.
3460 Birkerød
Denmark
CVR Number:
73615615
When contacting us, please provide your order number and a clear description of the issue whenever possible so that we can identify your order and assist you more efficiently.