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Shipping Policy

Thank you for shopping at ommof.shop.

This Shipping Policy explains our order processing procedures, shipping destinations, estimated delivery times, tracking information, delivery issues, and other matters related to the shipment of your order.

We make reasonable efforts to process and deliver orders safely and within the estimated timeframes provided below.

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under applicable law.

1. Business Information

Legal Business Name:
O. RYTTERGAARD VÆRKTØJ A/S

Website:
ommof.shop

CVR Number:
73615615

Registered Address:
Bregnerødvej 133, st.
3460 Birkerød
Denmark

Customer Support Email:
oman99533579@gmail.com

For questions regarding shipping, tracking, delivery delays, damaged parcels, or other delivery-related matters, please contact us using the email address above.

2. Shipping Destinations

We currently offer standard shipping to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

Shipping availability may vary depending on the product, inventory location, warehouse availability, logistics conditions, or other operational factors.

If your country or region is not listed above, please contact us before placing an order to confirm whether delivery can be arranged.

Contact:

oman99533579@gmail.com

3. Shipping Costs

We currently offer Free Standard Shipping to the supported destinations listed above, unless otherwise clearly displayed during checkout.

The final shipping cost applicable to your order will be shown before you complete your purchase.

If any shipping fee or other transportation-related charge applies to a particular order, it will be disclosed during the checkout process where required by applicable law.

4. Shipping Carriers

We may work with different logistics providers depending on:

  • the shipping destination;

  • warehouse location;

  • product availability;

  • parcel size or weight;

  • available shipping routes;

  • operational conditions.

Carriers may include, where applicable:

  • DHL;

  • DPD;

  • UPS;

  • FedEx;

  • other qualified logistics providers.

The carrier used for a specific order may vary.

Where tracking information is available, the relevant carrier details will generally be provided after dispatch.

5. Order Processing Time

After an order has been confirmed, we generally require:

3–5 business days

to process and prepare the order for shipment.

Business days are generally:

Monday to Friday, excluding public holidays.

Order processing may take longer during periods such as:

  • public holidays;

  • promotional campaigns;

  • periods of unusually high order volume;

  • inventory adjustments;

  • warehouse disruptions;

  • unexpected technical or logistics issues.

We make reasonable efforts to process orders as promptly as possible.

6. Estimated Delivery Time

Our standard estimated delivery schedule is:

Shipping Stage Estimated Time
Order Processing 3–5 business days
Transit After Dispatch 5–8 business days
Total Estimated Delivery Time Approximately 8–13 business days
Standard Shipping Cost Free

These timeframes are estimates and are not guaranteed delivery dates unless we expressly state otherwise.

Actual delivery times may vary depending on circumstances such as:

  • destination country or region;

  • carrier schedules;

  • local delivery conditions;

  • customs or border processing;

  • public holidays;

  • severe weather;

  • peak shipping periods;

  • transportation disruptions;

  • events outside our reasonable control.

Where applicable law establishes a mandatory delivery period or provides consumers with additional rights relating to late delivery, those legal requirements will apply.

7. Order Dispatch

Once your order has been processed and dispatched, we will generally send a shipping confirmation to the email address provided during checkout.

Where available, the shipping confirmation may include:

  • confirmation that the order has been dispatched;

  • tracking number;

  • carrier information;

  • tracking instructions.

Please ensure that the email address provided when placing your order is accurate.

8. Tracking Your Order

Where tracking is available, tracking information will normally become active after the carrier receives and scans the parcel into its system.

Tracking information may not appear immediately after the tracking number is created.

In some cases, it may take additional time before the first tracking update becomes visible.

If your tracking information has not updated for an unusually long period, please contact:

oman99533579@gmail.com

Please provide your order number and tracking number where available so that we can investigate the shipment.

9. Delivery Delays

Although we make reasonable efforts to meet our estimated delivery times, delays may occasionally occur.

Possible causes of delay include:

  • carrier congestion;

  • public holidays;

  • promotional or high-volume periods;

  • customs inspections;

  • severe weather;

  • local delivery disruptions;

  • transportation restrictions;

  • carrier operational changes;

  • force majeure events;

  • other circumstances outside our reasonable control.

If your order is significantly delayed beyond the estimated delivery period, please contact us.

We will review the available tracking information and provide reasonable assistance in determining the status of the shipment.

10. Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

This may include:

  • recipient name;

  • street address;

  • apartment or unit number where applicable;

  • postal code;

  • city;

  • country;

  • telephone number;

  • other information necessary for delivery.

Please review your delivery details carefully before submitting your order.

11. Address Changes Before Dispatch

If you notice an error in your shipping information, please contact us as soon as possible at:

oman99533579@gmail.com

If the order has not yet entered an irreversible processing or shipping stage, we will make reasonable efforts to assist with changes such as:

  • correcting the delivery address;

  • updating the recipient's telephone number;

  • correcting certain order information;

  • cancelling the order.

Because orders may be processed quickly, we cannot guarantee that every change request can be completed before dispatch.

12. Address Changes After Dispatch

Once an order has been dispatched, we may no longer be able to change the shipping address or cancel the shipment.

In some circumstances, the carrier may offer delivery management options directly to the recipient.

The availability of such options depends on the carrier and destination.

If delivery fails because the customer provided incorrect, incomplete, or unverifiable delivery information, we will review the circumstances and discuss the available next steps.

Any additional shipping costs will be handled in accordance with applicable law and the circumstances of the order.

Nothing in this section limits any mandatory consumer rights.

13. Customs, VAT, and Other Charges

Tax and customs treatment may vary depending on:

  • destination country;

  • product type;

  • order value;

  • applicable tax rules;

  • customs requirements.

Depending on the circumstances, an order may be subject to:

  • Value Added Tax (VAT);

  • import duties;

  • customs charges;

  • clearance fees;

  • other legally applicable charges.

Where we are legally required to disclose or collect such charges before purchase, the relevant information will be provided during the ordering or checkout process.

Customers may also be subject to local import or tax requirements depending on the destination and applicable law.

14. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

  • order number;

  • recipient name;

  • email address used for the order;

  • tracking number;

  • photographs of the parcel;

  • photographs of the shipping label;

  • photographs of the damaged product where applicable;

  • a brief description of the issue.

Please contact:

oman99533579@gmail.com

We will review the available information and handle the matter in accordance with the circumstances and applicable law.

15. Incorrect or Missing Products

If your parcel arrives but:

  • contains the wrong product;

  • contains fewer items than ordered;

  • contains an item materially different from the order;

please contact us promptly.

Please provide your order number and clear photographs where appropriate.

We will investigate the issue and, where confirmed, provide an appropriate solution in accordance with applicable law.

Possible solutions may include:

  • sending the correct product;

  • sending a missing item;

  • replacement;

  • refund;

  • another appropriate remedy.

16. Lost Parcels

If tracking information indicates that a parcel may be lost in transit, please contact us at:

oman99533579@gmail.com

We may review:

  • tracking history;

  • carrier information;

  • order details;

  • delivery records;

  • other available shipment information.

Where necessary, we may contact the carrier to investigate the shipment.

If the parcel is confirmed lost and responsibility lies with us or the carrier under applicable law, we will provide an appropriate remedy.

This may include replacement or refund where required.

17. Failed Delivery

A delivery may fail for reasons including:

  • incorrect delivery address;

  • incomplete address;

  • incorrect contact information;

  • repeated unsuccessful delivery attempts;

  • recipient unavailable;

  • parcel not collected from a designated pickup location;

  • refusal of delivery;

  • other circumstances attributable to information or actions provided by the recipient.

Where delivery fails, the parcel may be:

  • held for collection;

  • scheduled for another delivery attempt;

  • returned to the sender;

  • handled according to the carrier's procedures.

If additional shipping costs arise, they will be handled according to the specific circumstances and applicable law.

Mandatory consumer rights are not affected.

18. Cash on Delivery (COD)

Where Cash on Delivery (COD) is available, this payment option will be shown during checkout or the ordering process.

Customers using COD should ensure that their delivery details are accurate, particularly:

  • recipient name;

  • delivery address;

  • telephone number.

Payment will generally be made to the delivery provider at the time of delivery in accordance with the order information.

Availability of COD may depend on the destination, product, carrier, or order.

If a COD order is returned or otherwise qualifies for a refund, the refund will be handled in accordance with our Return & Refund Policy and applicable law.

19. Refused Deliveries

If you refuse delivery of a parcel without first arranging a return with us, the parcel may be returned by the carrier.

The return will be reviewed according to:

  • the reason for refusal;

  • shipment status;

  • product condition;

  • applicable return rights;

  • applicable consumer protection law.

Refusing delivery does not automatically replace the procedures described in our Return & Refund Policy.

Where possible, we recommend contacting us before refusing a shipment.

20. Force Majeure and Events Outside Our Control

Order processing or delivery may occasionally be affected by circumstances outside our reasonable control.

Examples may include:

  • natural disasters;

  • extreme weather;

  • war or civil unrest;

  • governmental restrictions;

  • major transportation disruptions;

  • widespread logistics failures;

  • telecommunications or network failures;

  • other events that could not reasonably be prevented or controlled.

Where such circumstances occur, we will take reasonable measures to reduce the impact on affected orders where practicable.

Nothing in this section limits rights that consumers may have under mandatory applicable law.

21. Relationship With Our Other Policies

This Shipping Policy should be read together with our other website policies.

For information concerning returns, refunds, order cancellations, and statutory withdrawal rights, please review our:

Return & Refund Policy

For information concerning personal information, Cookies, and privacy rights, please review our:

Privacy Policy

For information concerning orders, payment, website use, and general purchasing terms, please review our:

Terms of Service

If this Shipping Policy conflicts with mandatory consumer protection law, the applicable legal requirements will prevail.

22. Contact Us

If you have questions about:

  • order processing;

  • shipping times;

  • delivery estimates;

  • tracking information;

  • delayed deliveries;

  • lost parcels;

  • damaged shipments;

  • incorrect deliveries;

  • failed delivery attempts;

  • other shipping-related matters;

please contact us at:

O. RYTTERGAARD VÆRKTØJ A/S

Website:
ommof.shop

Customer Support Email:
oman99533579@gmail.com

Registered Address:
Bregnerødvej 133, st.
3460 Birkerød
Denmark

CVR Number:
73615615

When contacting us about a shipment, please provide your order number, tracking number where available, and a clear description of the issue.

This will help us identify your order and provide assistance more efficiently.